Cyber Security

 

Accessibility Statement

First Community Credit Union is committed to facilitating the accessibility and usability of all its digital properties, including FCCU.org. We are making efforts to implement the recommendations of the Web Content Accessibility Guidelines (WCAG 2.0 ) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).

As a part of our efforts, we are deploying a new website in February, 2018 that will closely follow the WCAG guidelines along with employing a third party that will do automated testing to ensure we conform to the guidelines.

Please be aware that our efforts are ongoing. If at any time you have specific questions or concerns about the accessibility of any web page owned by First Community Credit Union, please contact us at accessibility@FCCU.org. In your email please specify the web page you are having difficulty with and your contact information and we will make all reasonable efforts to make that page accessible for you. We are also available during business hours at 281.856.5300 or stop by any of our local branches for one-on-one assistance. We are committed to providing the information or item you seek through a communication method that is accessible to you.

Browser Requirements

FCCU is always making security enhancements to keep members information safe and protected. We encourage you to update your web browser to latest version available. With these updates, your browser will be using the latest encryption protocol (TLS 1.2 protocol) to improve security for internet banking activities. and you will receive an optimized experience with FCCU.org.
 

Data Breach Information

In today's world, data breaches are a very real thing. Whether it is through purchases made at a department store or online, consumers are finding their personal information compromised.
FCCU understands that learning your account information may have been compromised can be an alarming experience. In the event of a data breach, it is FCCU's top priority to identify which of our members may have been affected.

What FCCU will do:

  • A list of compromised cards is sent from Visa for FCCU to review
  • Notification emails are sent to members of the compromised accounts
  • Compromised cards are blocked and new cards are issued to be received via mail
  • If a new card is needed immediately, visit a convenient traditional branch to obtain an instant issued card

What you can do:

  • Monitor your transactions
  • Report suspicious transactions immediately: please contact 281.856.5300 with any concerns
  • Monitor your credit report


Identity (ID) Theft

ID Theft occurs when someone acquires your personal information without your permission. ID thieves can utilize your information to penetrate anything from finances to reputation. From "shoulder surfing" to today's online "phishing" scams, you must take precaution to prevent from falling victim. FCCU offers resources to help you stay protected against ID theft.

Learn more about Identity Theft protection and how to recover

 

ID Theft News:

New Legislature Allows for Freeze of Credit Report

Senate Bill 222 allows consumers to obtain a freeze on their credit report to protect themselves from identity theft. Credit bureaus may charge up to $10 for the security freeze, however, identity theft victims are not charged. The credit bureaus may charge consumers up to $12 each time the freeze is lifted. If you are a victim of ID Theft, it is required that you provide a police report.

To take advantage of the new law, Texans must notify each of the three national credit bureaus: Equifax, Experian and TransUnion, by certified mail and include proof of their identities in the letter.

Equifax Security Freeze
P.O. Box 105788
Atlanta, GA 30348

Experian Security Freeze
P. O. Box 9554
Allen, TX 75013

TransUnion Security Freeze
P. O. Box 6790
Fullerton, CA 92834-6790

 

Closed Account Notification (CANS)

In 2007, the Texas Legislature passed HB 2002 in an effort to assist consumers who are subject to identity theft and fraud on their accounts. In order to invoke rights under this law, a credit union member must close an account due to fraud.

The member must provide:

  • A sworn statement that he/she is a victim of fraud/ID Theft
  • A written authorization for the credit union to submit the necessary information to the electronic notification system
  • A copy of the police report or case number

The Department of Banking developed a model form which covers the sworn statement and written authorization requirements. View Model Form

Additional Information:

VISA Security Sense

Fraud Contact Agencies:

Federal Trade Commission – 202.326.2222

Chief Postal Inspector – 202.268.4267

Social Security Admin – 800.772.1213

Report fraudulent use of your checks:

Tele-Check – 800.366.2425

Chex-Systems – 800.328.5121

 

Third-Party Links Policy

From the First Community website, you may access a variety of sites maintained by third parties. In accessing these sites, you are leaving the First Community website. These sites are managed by organizations that may or may not have a business relationship with the credit union. First Community is not responsible for the content presented at these sites nor information collected at these sites. Refer to the privacy statement and security policy of each site for additional information about how that particular organization manages information. First Community does not represent either the third party or the member if the two enter into a transaction

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