FAQ

GENERAL INFORMATION

What is your routing number?

313084674

What are your hours and locations?

SEE LOCATIONS & HOURS

How do I find my account balance?

Online Banking, Mobile App, PAT, Text Banking

Where do I find my member number?

Your member number is the 10 digit number found just to the right of the routing number on your checks.  You may also find your member number on your monthly statement or your loan coupons. 

What is share branching and what type of transactions / services can be done there?

Share Branching is a network of Credit Unions that work together to allow members to handle transactions at another Credit Union.  Deposits/withdrawals/payments/ Balance Inquiries.  Some limits to these transactions may apply. 

Do you offer business Accounts?

Business Checking & Savings

Do you offer notary service?

Yes, we have notary services available at all locations.  You will need to bring your unsigned documents as well as your current ID.  Please see our Fee Schedule for applicable fees.

How do I process a wire?

You may visit a branch or call our Call Center at 281.856.5300 for specific wire instructions.  Fees and cutoff times apply. Click here for details.

How do I update my address and phone #?

You may quickly update your contact information by logging in to Online Banking and choosing Settings-My Profile from the left hand menu.  These changes are immediate.  You may also contact our Call Center at 281.856.5300 or visit a branch to make these updates as well.

What is your Mailing Address

P.O. Box 840129, Houston, Texas 77284

What is Regulation D?

Regulation D is a Federal Regulation that limits the number of automatic or preauthorized transactions (including overdraft) that can be done per month from a non-transaction accounts (Savings).  This regulation applies to all financial institutions and sets a limit of 6 such transactions per calendar month.

DEBIT & CREDIT CARD RELATED

How to report lost or stolen card?

You may call 1-800-543-5073 to have your card blocked immediately.  If you prefer- you may also call the credit union directly and choose the prompt to report a lost or stolen card.  You will be transferred to our card processing center that can assist you with this important step. You may then contact our Call Center during regular business hours to request a replacement by mail or you may visit a free standing location (not in Kroger or HEB) for an instant issue card.

Do I need to let you know if I will be using my card while traveling?

By notifying us you can avoid interruptions in your card usage.  You may send us a secure message though  Online Banking and your card will be updated to reflect your travels. In Online Banking click Services from the left side menu.  Then choose Messages-New-Travel Notices

How can I change the PIN on my card?

You may change your PIN for your Debit card by visiting one of our convenient locations. You will need to have your card present so that we can securely program it with the PIN number of your choice. Only you will know what your PIN number is, the credit union will not have access to this information.

How do I dispute an unauthorized or fraudulent charge on my card?

You may contact our Claims department at 1-800-600-5249 to file your claim. 

LOAN RELATED

How do I apply for a loan?

You may apply online, in a branch or by phone.  If you would like to apply online, please click here.

How do I make a loan payment from another financial institution?

You may use your primary Financial Institution’s billpay service, mail in a check to FCCU at PO Box 840129 Houston, TX 77284, pay in person at a branch, set up ACH, pay through our Web Payment Center online ($15.00 fee) or over the phone ($20.00 fee). To process this online, click here

How do I obtain the payoff on my loan?

You may contact our Call Center at 281.856.5300 or visit one of our branches for an accurate payoff. Login to Online Banking - choose Transactions - Visa & Loan Payments. Choose the loan you want to payoff and in the gray box, it will provide your Payoff Amount.  

How do I request to skip my loan payment?

To submit your request, please visit our Home Page and choose Loans > Skip a Payment> Skip a Payment request form. Please note your request will not be received by FCCU until your request is verified in the email received after completing the form.  Fees apply and can be processed once every 6 months.Loans must be established for at least 6 months before a payment may be skipped.You may click here for full details.

How do I submit proof of insurance on my car or home?

You may upload it from our website under Loans-Proof of Insurance or directly at  www.myinsuranceinfo.com you may also bring the proof to a branch location.

ONLINE BANKING / BILL PAY

How do I cancel a pending payment in Bill Pay?

When you first log in to Bill Pay- the menu on the right hand side will reflect any pending payments that have not yet been sent out.  Click on the payment in question and choose “Cancel Payment”.

How do I cancel Bill Pay?

Within Online Banking, click on Forms from the left menu. Choose Close acct or service> I wish to cancel my BillPay service> Submit

How do I obtain proof that a payment was sent via bill pay?

You may contact ipay directly at 866-722-8996 or through their chat service when logged in online

How do I sign up for eStatements?
  • Login to FCCU Online Banking
  • Select the Services tab from the left menu
  • Click on eDocuments
  • Follow the prompts to make a profile
  • At Document Delivery Reference, select All Electronic
  • Select Save and you are now enrolled in eStatements
I forgot my Online Banking password, how can I reset it?

You may choose the option for “Forgot Password” on our main site under the log in section.  You will be prompted to enter your log in ID and then choose “Forgot your password” at the lower right hand side.  You may also contact our Call Center at 281.856.5300 or visit any of our convenient locations for assistance.

If I schedule a payment to go out today through Billpay, when will it go?

Payments scheduled to be sent the same day before 3pm will be processed the same day.  If the payment is scheduled after 3pm, it will not be processed until the next business day.

What is text banking and how do I use it?

Text banking allows you to text a short code from your phone and you will receive a text message back with options such as your account balance, account history and you can do a quick internal funds transfer as well. Click here for further details on signing up and using this service.

When will my mobile deposit be posted?

Mobile Deposits are reviewed and posted on an hourly basis Monday-Friday until 4pm and once on Saturday at 3pm.  Deposits received after 4pm on Friday through 3pm Saturday will be posted at 3pm Saturday. Deposits are processed in the order they are received.

Become a Member

Join us Today! Personal appointmentMake an in person appointment Online bankingEnroll in Online Banking