Fraud Disputes and Claims

Fighting fraud together.

Protecting our members is top priority. If you feel that fraud has occurred on your debit or credit card, you may file a dispute by following these steps. 

We encourage you to take advantage of our FREE tools to help you identify and fight fraud in the blink of an eye.

FCCU Card Manager
Fight Fraud fast with our supplemental app, FCCU Card Manager that is safe, secure, and seamless! Keep a pulse on exactly what is going on with your FCCU debit and credit cards anytime and anywhere. Set up real-time transaction alerts and identify potential fraud to stop fraudsters in their tracks by turning your card(s) on and off, as needed. Have the peace of mind to spend with confidence and enjoy life’s little moments. The power to protect your cards is in your hands. Login in to Online Banking to find FCCU Card Manager by click on Services > FCCU Card Manager. 

ID Protect powered by NortonLifeLOCK
ID Protect powered by NortonLifeLOCK is available to our FCCU Rewards Credit Cardholders for FREE. Coverage includes dark web monitoring, one-bureau monitoring, lost wallet assistance and more. Enroll in ID Protect powered by NortonLifeLOCK  

FCCU Card Manager Fraud Notifications
Fight Fraud fast with FCCU Card Manager. Get real time alerts and identify potential fraud to stop fraudsters from taking your money.