Fraud Disputes and Claims
Fighting fraud together.
Protecting our members is top priority. If you feel that fraud has occurred on your debit or credit card, you may file a dispute by following these steps.We encourage you to take advantage of our FREE tools to help you identify and fight fraud in the blink of an eye.
FCCU Card Manager
Fight Fraud fast with our supplemental app, FCCU Card Manager that is safe, secure, and seamless! Keep a pulse on exactly what is going on with your FCCU debit and credit cards anytime and anywhere. Set up real-time transaction alerts and identify potential fraud to stop fraudsters in their tracks by turning your card(s) on and off, as needed. Have the peace of mind to spend with confidence and enjoy life’s little moments. The power to protect your cards is in your hands. Login in to Online Banking to find FCCU Card Manager by click on Services > FCCU Card Manager.
ID Protect powered by NortonLifeLOCK
ID Protect powered by NortonLifeLOCK is available to our FCCU Rewards Credit Cardholders for FREE. Coverage includes dark web monitoring, one-bureau monitoring, lost wallet assistance and more. Enroll in ID Protect powered by NortonLifeLOCK
FCCU Card Manager Fraud Notifications
Fight Fraud fast with FCCU Card Manager. Get real time alerts and identify potential fraud to stop fraudsters from taking your money.
How do I dispute an unauthorized or fraudulent charge on my card?
How do I dispute an unauthorized or fraudulent charge on my card?
You may contact our Claims department at 1.833.852.1354 to file your claim.
Do I need to let you know if I will be using my card while traveling?
Do I need to let you know if I will be using my card while traveling?
In our FCCU Card Manager app, you can notify us of your travel plans by inputting your travel itinerary (where you're going and what days) into the app and enjoy interruption-free card usage.
How can I change the PIN on my card?
How can I change the PIN on my card?
You may change your PIN within our supplemental app FCCU Card Manager. Download the app from the Apple or Google play store and register your debit and credit cards. Make sure the app is showing your debit card and select Manage Card > Manage PIN. Enter your current PIN and then choose your new PIN. Click Continue when you are done and your new PIN will take effect immediately.
Or, you may call 1.833.852.1354. Enter your card number and when prompted and choose option #2 to change your PIN.
If you don’t know your current PIN, you will need to stop by any location of FCCU and we will assist you in repining the card.