Remote Deposit Capture

I am not getting my secure access code for the Remote Deposit Login page?

If you are not receiving the code, ensure your phone is turned on, low signal can delay the receipt of the code. The mobile phone number you enter the first time will be associated with your login. If you need the phone number associated with your login reset, please contact help.treasury@fccu.org for support.

I don’t see a light on the scanner?

The scanner will light up when it is actually scanning in progress.

If my scanner breaks, what should I do?

Contact help.treasury@fccu.org. If a replacement is needed; a replacement device will be sent via Fedex with return label for current device.

What browsers are compatible with Remote Deposit Capture?

Chrome, Edge and Safari. Chrome recommended.

Note: If you switch to an untrusted browser, a confirmation code will be sent to the registered mobile phone for verification. Once verified, the browser becomes trusted.

What do I do If I forget my Credentials?

What is MFA?

Multi Factor Authentication (MFA) adds an extra layer of security when logging in to Remote Deposit Capture by requiring users to enter a temporary identification code sent to their mobile phone to confirm their identity before being logged in. Once verified, the user's workstation and browser are identified as "trusted" and they will not have to use MFA the next time they log in using the same workstation and browser for at least 30 days

Where do I go to scan checks for Remote Deposit Capture?

First Community RDC Website:https://quickdeposit.fccu.org/QwikDepositProWebApp/

Have additional questions?

Please contact us at help.treasury@fccu.org

Do I have to review the checks?

Yes, we recommend you review the checks for errors to ensure no checks are returned for scanning or input errors.

Can I scan more than one check at a time?

Yes, you can scan up to 50 checks per batch.

What do I need to login?

You will need a username and password that you have been given by either fccu or your account Administrator and a Location ID. If you don’t have this information contact help.treasury@fccu.org for support.

Can I move my scanner to a different computer?

Yes; however, the scanner software will need to be installed on the new computer. You will need to contact help.treasury@fccu.org so that the IT department can be informed of the new computer name.

What is my location number?

Location number is the unique number assigned to your business for scanning remote deposits. It is assigned when your website credentials are given. If you don’t have this information contact help.treasury@fccu.org for support.