FCCU Rewards

Making day-to-day spending rewarding.

Earn reward points with every purchase! Whether paying at the pump, paying utility bills or treating yourself, earn 1 point for every $1 spent. Now this is what we call a win-win!

Exchange your rewards points for:


Trade your points in for cash starting at 2,500 points.
EX. 2,500 points = $25 Cash Back.


Redeem your points towards airline tickets, hotel stays, or auto rentals.

Fuel Redemption

Girl pumpumping gas
If you have enough points, use your points for .50 cents off per gallon.

Pick From Any of These Fantastic Rewards

Exchanging your points for rewards is done whenever you're ready to spend them! The more you save up, the bigger the reward!

Exchange Rewards Points for Gift Cards for:

How do I dispute an unauthorized or fraudulent charge on my card?

You may contact our Claims department at 1.833.852.1354 to file your claim. 

How do I sign up for eStatements?

  • Login to FCCU Online Banking
  • From the left menu, click on services
  • Click on eStatements
  • Follow the prompts to make a profile
  • At Document Delivery Reference, select All Electronic
  • Select Save and you are now enrolled in eStatements

How to report lost or stolen card?

You may call 1-833-852-1354 to have your card blocked immediately.  If you prefer- you may also call the credit union directly and choose the prompt to report a lost or stolen card.  You will be transferred to our card processing center that can assist you with this important step. You may then contact our Call Center during regular business hours to request a replacement by mail or you may visit a free standing location (not in Kroger or HEB) for an instant issue card.

Can items be returned?

Most orders are not returnable. In the event that we are able to accommodate a request for a return, the merchandise must be unopened and in its original packaging. Electronics must have the manufacturer’s seal still intact. Customized merchandise is not returnable. Other restrictions may apply. In the event that an incorrect, damaged or defective item is received, contact customer service for further instructions.

Will I be charged for shipping?

No, shipping or handling fees only apply for merchandise being delivered outside of the contiguous U.S. For information on these fees, please contact customer service.

How I can place my order?

There are multiple ways you can order your reward; by phone or via the rewards website. • To place your order over the phone, please call our customer service number. When speaking to a representative, please be as specific as possible regarding the brand and name of the reward you want, the color and size (if this applies) and the item number (if you know it) to ensure the desired reward is ordered correctly (ex: Apple 64 GB 4th Generation iPod Touch in black).

• The most popular way to order your reward is directly through this website! First, select the rewards category you would like to view under the "Browse rewards" dropdown menu. Then:
1. Select the reward you want.
2. Select "Add item to cart" to place your order and choose "Check out" (To change your selection or to start over, simply remove the item(s) from your Cart).
3. Verify and confirm your redemption information, and enter the shipping address. 4. Continue to step 2 and review your order to ensure the reward listed is exactly what you want.
5. Select "Place my order" to complete your order. You will receive an order confirmation with the option to print the confirmation for your records, and an email confirmation will be sent to the email address you provided.

1Cash back statement credit reward(s) will appear as a credit, in the form of a payment, on cardholder’s rewards card. Cardholder is responsible for any outstanding balance owed on the account after the credit is applied. If there is a zero balance owed on the card, the statement credit will post to the cardholder’s savings account when received.
FCCU is not affiliated with any of these companies. Points earned can be traded in for gift cards to these retailers and many more.

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