Fraud Dispute

If you feel that fraud has occurred on your debit or credit card, you may file a dispute by completing the steps below:

Block the Card

Call 1.833.852.1354. or visit any branch location

Obtain a New Card

- Visit a traditional branch for an instant issued card or
- Order a new card to be mailed to you at any branch or
- Contact the Call Center at 281.856.5300

Verify the fraudulent transaction has posted to your account.


File a Dispute with our Claims Department - Steps here


Monitor your account to ensure no further fraud occurs


Enroll in a Fraud Monitoring program.

Download and enroll in Card Manager. 

Enroll in Free NortonLifeLock protection for your FCCU Credit Card(s) here
Tips for Preventing Fraud

• Review receipts before you sign
• Monitor your statements
• Keep copies of receipts for your records
• Be aware of your surroundings
• Guard your PIN from fraudster “shoulder surfing”
• Report missing cards immediately
• Don’t reveal personal or financial information in an email, text or over the phone

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